| 1). Q: What is the UnderCover made from? |
A. UnderCover Tonneau is made from a very selected composite of ABS plastics and polymers. Unlike other plastics aftermarket accessories, the UnderCover is constructed to prevent warping from direct sunlight. At only 58lbs, the UnderCover is also the strongest Tonneau cover on the market.
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| 2). Q: How does your product compare to Fiberglass? |
A: You can find a complete list of comparisons under Features then just click comparisons. There are two very important points that make Undercover far superior to a Fiberglass cover. First, is its light weight, which makes UnderCover very easy to remove and install. With our no-drilling hardware on and off is a breeze. Second, is all of our covers come with wall mount hardware. Once you do take our cover off you can easily store it by hanging the cover in your garage. This is a feature that no Fiber Glass product can offer.
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| 3.) Q: How easy is it to take the cover off? |
A: It takes approximately 1-2 minutes to take the cover off and store with wall mount hardware (included) on your garage wall. It is a 2 step process, first release the 2 struts and clip on side clips attached to the inside of the cover. Then, remove the 2 rings located at the front of the cover. Then simply lift the cover off and hang on the wall. In many cases one person can remove the cover with very little effort. Please see clip below
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| 4). Q: Does your product warp or have problems? |
A: All composite materials expand and contract as a result of temperature changes. Our cover have been designed to keep this to a bare minimum, almost unnoticeable. We have not had nor do we anticipate any problems.
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| 5). Q: How does your product hold up to extreme climates? |
A: We have been selling UnderCover for over 9 years now. Our product is sold in Canada, Mexico, Arizona, Florida, Michigan and many other markets where the weather can be both extremely cold and hot. Because of our Patented Design, the UnderCover is very capable of handling these temperatures without any warp or damage. UnderCover is one of the most widely distributed Tonneau Covers in the Wholesale industry. This would only be true if the quality and workmanship satisfied their customer base and returns related to extreme temperatures were not a factor.
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| 6). Q: Will you be offering a"painted to match" product? |
A: No. All our covers are black, textured polymer.
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| 7). Q: Can your product be painted? |
A: Yes, it can be painted but the fact that it is textured will have some effect on color.
1). Solid colors will provide excellent results.
2). Metallic colors may result in metallic color flakes settling in the textures and resulting in a slightly different color than that of your truck.
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| 8). Q: Is there any special care or maintenance required? |
A: No, just dust with a soft rag, wash with a mild cleaner.
Do not use any waxes, only cleaners that are safe for plastics
. The finish on our product has been tested to simulate five (5) years in the Arizona Desert with a gloss loss of only 3% over that period with just monthly care.
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| 9). Q: Can I add accessories (i.e. spoiler, bike rack, rail bars, etc.) to your product? |
A: Yes, however, any additions/modifications will void the warranty. If you do decide to add to your cover call our factory for advice as to where to drill and what size holes will be required for specific size fasteners.
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| 10). Q: How is your product attached to my truck? |
A: With brackets that have been designed to be totally non-intrusive to the truck. No holes to drill.The entire installation is a breeze and the whole process takes about 15 minutes and requires only 1/2" (brackets) & 3/8" (lock strikers) socket or open end wrenches. The bracket alignment is simple and requires no measuring.
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| 11). Q: What problems may I encounter in the installation? |
A:None, however, if you have an over-the-rail bedliner it will have to be trimmed wherever the mounting brackets go. If you decide to trim off the length of the sides you do not have to trim off the part that goes over the front bulkhead.
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| 12). Q: What type of security does your product provide for my cargo? |
A: Our locking is comprised of a "wrap over tailgate" design, which locks the tailgate whenever the cover is down and locked. Dual locks are stainless steel and require no adjustments or maintenance other that periodic lubrication. There are no cables or rods that require adjustments. This assures reliable functionality in even the most rigorous situations.
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| 13). Q: Is your product waterproof? |
A: Not waterproof, but water-tite.To insure cargo protection from outside elements,a double seal perimeter gasket is installed all around with the front part having a flap that extends between the front bulkhead and the truck cab. This flap provides additional protection when opening the cover when water is on it and also while you are traveling in in climate weather.
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| 14). Q: What makes your product different? |
A: All tooling and molds are digitally designed and CNC cut to insure the best fit and finish of any product on the market today.
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| 15). Q: Where do I go if a problem comes up with my Cover? |
A: First, always go to the dealer where you purchased it. If that's not possible call the factory (1-866-900-8800) or e-mail (undercoverinfo.com). Give us as much info as possible so we can react faster to your request. Provide us with your name, phone number, address,and serial number of your cover and a brief description of situation.
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| 16). Q: If I order the product from an on-line dealer, how does it come boxed to protect it from damage? |
A: All of our covers are specially package with extra duty corrugation. We also wrap all 4 sides with banding tape in order to hold the inter-packaging in tact. If you order your cover on line, you should inspect the outer carton for obvious shipping damage. If you are uncertain that the product has arrived without internal damage, you should refuse the order when it is delivered. If you feel the outer carton is just slightly damaged, make note of this on the freight bill. You should then confirm that the part shipped is the part you ordered. Do not open the box until you have confirmed this . If you open the box and then discover that it is not the right product you ordered, you could be responsible for the freight cost back to the warehouse. Once you have confirmed this is the right product, you should open the box as soon as possible to confirm that there is no concealed damage. If there is, report it immediately to your internet provider.
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| 17). Q: How is the cover packaged inside the box, to protect it from damage? |
A: Just as we do with the outer carton, we use the very best Styrofoam blocks to rest the cover on. Every corner is protected along with all sharp objects. We also use a high grade of bubble wrap to keep the box from rubbing the cover. All of your parts are wrapped together and located underneath the cover. The parts are carefully taped into place.
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| 18). Q: How hard is it to get the props (struts) off of the side rails? |
A: As you can see in the picture, there is a small C shaped ring. This ring is released by using a small head screw driver to just slightly lift it away from the prop. DO NOT COMPLETELY REMOVE IT. It is designed to just slide forward about ¼ inch. Then push the prop out away from the truck, remove the screw driver and allow the ring to pop back into place. You do not have to remove the top ring, there is a clamp on the side of the cover that will hold the prop in place while you move the cover.
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| 19). Q: Where is the Serial Number located? |
A: If you are standing at the back of your truck, lift the cover up and at left hand side you will see a silver plate with 5 digits. This is your serial number and will be required anytime you have part or warranty issues.
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| 20). Q: What are the lock covers for? |
A: The lock covers are there to protect the locks from dirt and grime that could build up. Also, during winter months, the caps protect the locks from snow and ice and. Lock covers are easily replaced. If you ever have damage issues you should contact us for replacement parts.
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| 21). Q: When installing the front brackets, how far forward should I go? |
A: This is a very important point for proper installation of your UnderCover. As you can see in the picture, you should only go forward enough for the tongue part of the bracket to hang over the bed rail. NEVER place the bracket up against the truck cab. This can cause serious damage is not part of our warranty. Once you place the stainless steel ring on the bracket it should not be pinched against the truck cab. It is alright if it taps it, but not pressed against it. Be sure and consult your installation guide carefully for proper alignment.
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| 22). Q: Which way should the props (struts) be facing once they are put on? |
A: As shown in the picture, the cylinder end should be up and attached to the cover. This allows for the fluids to work properly. Also, you will be able to attach the prop(strut) to the clip when ever you want to remove your cover.
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| 23). Q: Can you put a track system or rail on top of an UnderCover? |
A. Yes, you can, but there are specific ways in which it must be done or you can cause serious damage to your cover as you can see in the picture attached. Over sizing the hole for the bolts is the first opportunity for damage. If you just drill a hole the same size as the bolt, the cover is going to, in cold weather, contract around the bolt and split the cover, just like in the picture. To do your mounting correctly, contact our offices for better directions to avoid such damage.
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| 24). Q: Does the new Tundra Double Cab and CrewMax work with the Deck Rail Systems? |
A. Yes, the UnderCover Brackets have installation kits that work for both those trucks without Deck Rails and those with it. There is a separate installation kit included with the cover for the Deck Rail System.
See FAQ: Toyota Tundra Double Cab (Adobe PDF) |
| 25). Q: Will I be able to use the tie downs that come with the new Tundra Double Cab and CrewMax? |
A. Yes, you can see in the picture that the bracket and cover work just fine with the factory tie downs or cleats.
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| 26). Q: After installing the Undercover on a Nissan Titan King Cab with Utilitrac, can I still use the Utilitrac anchors on the sides? |
A. Yes, you can use the Utilitrac Anchors with the UnderCover, there is some limited mobility of the anchors but not enough to make them useless.
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| 27). Q: Does the 2008 Ford F250-F350 Long Bed (Model 2121) fit the earlier Long Bed Models? |
| A. Yes, it does. You can see in the picture a 2007 F250 Long Bed, the cover will hang over slightly on the 1999-2007 F250 Long Bed. |
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| 28). Q: Does your Model 2121 for the Ford 2008 Ford F250-F350 Long Bed work with the new built in step feature? |
A.
No, it will not work with this new feature. Our Model
2121 will work with the new duck tail on the back
of the tailgate, but if the truck also has the built
in Step it will not work with it.
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| 29).
Q: I live near the ocean and have had corrosion
occur on some of the metal parts of products I have
purchased. Do I need top worry about that with an UnderCover? |
A.
UnderCover does its best to create a product where
corrosion is minimized. However, sometimes in harsh
environments, you may need to take some preventative
maintenance action to keep this from happening. If
you live near the ocean we would recommend that you
clean the exposed metal points with rubbing alcohol
and a red automotive Scotchguard pad to remove any
corrosion that has built up. Then paint any exposed
metal using black Rust-Oleum paint using a brush.
Two to three coats would work best.
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