UnderCover FAQ

  1. Ultra Flex
    1. How does the Ultra Flex differ from the Flex?
    2. What is the install time on the Ultra Flex?
    3. Is the Ultra Flex dent resistant?
    4. Can you open and close the tailgate with the cover in the closed position?
    5. What are the Ultra Flex panels made out of?
    6. Where is the Ultra Flex made?
    7. How easy is it to remove my Ultra Flex cover?
    8. Is the Ultra Flex compatible with my bedliner?
    9. How can I get the side seals to lay flat on my new Ultra Flex?
    10. How do I change the batteries in my B-Light system?
  2. ArmorFlex
    1. Is the ArmorFlex Waterproof?
    2. What is the install time on the ArmorFlex
    3. Can I drive with the cover in the upright position?
    4. Will the cover work with a 5th wheel hitch?
    5. How fast can I drive with the cover in the upright position?
    6. What is the warranty on the ArmorFlex?
    7. Can I see out the back window with my ArmorFlex fully upright?
    8. How easily removed is the ArmorFlex cover?
    9. How can I get the side seals to lay flat on the ArmorFlex Cover?
    10. Do I need to drill into my truck when installing the ArmorFlex?
    11. Does the ArmorFlex work with a standard toolbox?
    12. How secure is the ArmorFlex cover?
    13. Where is my ArmorFlex manufactured?
    14. Is the ArmorFlex compatible with my bedliner?
  3. Flex
    1. Is the Flex waterproof?
    2. What is the install time on the Flex?
    3. Can I drive with the cover in the upright position?
    4. Will the cover work with a 5th wheel hitch?
    5. How fast can I drive with the cover in the upright position?
    6. What is the warranty on the Flex?
    7. Can I see out the back window with my Flex fully upright?
    8. How easy is it to remove my Flex cover?
    9. How can I get the side seals to lay flat on my new Flex?
    10. Do I need to drill into my truck when installing the Flex?
    11. Does my Flex work with a standard toolbox?
    12. How secure is my Flex cover?
    13. Where is the Flex made?
    14. Is the Flex compatible with my bedliner?
  4. SE
    1. How do I change the batteries in my light?
    2. Can I open the tailgate with the cover closed?
    3. How does the SE differ from the Classic?
    4. What is the warranty on the SE?
  5. LUX
    1. What is the paint warranty on the LUX?
    2. Can I get a codeable lock for the LUX?
    3. Can I open the tailgate with the cover closed?
    4. How do I change the batteries in my light?
  6. Elite
    1. Can I use my truck key to lock the Elite?
    2. What is the install time on the Elite?
    3. Can I purchase the carpet separately?
    4. Is the Elite waterproof?
    5. Can I paint my Elite cover?
    6. How do I change the batteries in my light?
  7. Elite LX
    1. What is the paint warranty on the Elite LX?
    2. Can I open the tailgate with the cover closed?
    3. Can I use my Truck key?
    4. What is the install time on the Elite LX?
    5. Is the Elite LX waterproof?
    6. How do I change the batteries in my light?
  8. RidgeLander
    1. Can I use products from companies other than Rhino Rack?
    2. How long will it take to install this cover?
    3. What is the weight rating for the RidgeLander?
    4. How easy is it to remove the RidgeLander?
    5. Can I raise the cover with cargo on top?
    6. Can I open the tailgate with the cover closed?
    7. How secure is the RidgeLander?
    8. How do I lock the RidgeLander if my truck does not have a tailgate lock?
    9. Is the RidgeLander waterproof?
    10. How do I change the batteries in my B-Light system?
  9. Privacy Policy
    1. Information We Collect
    2. How We Use Information and When We May Share and Disclose Information
    3. Managing Your Information Preferences
    4. Security
    5. Children's Privacy
    6. Processing in the United States
    7. Privacy Policy Changes
  10. SwingCase
    1. How much weight can the SwingCase hold?
    2. Can I install the SwingCase in a different truck?
    3. Can I get Driver and Passenger side SwingCases keyed alike?
  11. Shipping & Returns
    1. What shipping options are available?
    2. Do you ship outside of the USA?
    3. Do you ship to Alaska and Hawaii?
    4. What could cause a shipping delay?
    5. Is there a cost on returns?
    6. Undercover Return Policy
  12. NightHawk
    1. Where can I buy NightHawk Jeep Grilles?
    2. What is the install time on the Light Brow?
    3. How do I register my warranty?
    4. What is the year range of application the Light Brow will fit?
    5. Will the Light Brow work with an Bolt Hood Lock?
    6. I don’t see my paint code on the list. Can I custom paint a Light Brow?
  13. FAQ
  14. Nighthawk Jeep Grille
    1. Where can I find the paint code on my Jeep®?
    2. What is the year range of Jeep® applications the NightHawk Jeep Grilles will fit?
    3. What is the warranty on the NightHawk Jeep Grilles?
    4. What is the install time on the NightHawk Jeep Grilles?
    5. Are the Grilles available in every color?
  15. Classic
    1. Can I open the tailgate with the cover closed?
    2. What is the warranty on the Classic cover?
    3. How long will it take to install the Classic cover?
    4. Is the Classic cover waterproof?
    5. How strong is the Classic cover?
    6. Can I drive with the cover open?
    7. How do I change the batteries in my light?
  16. Terms and Conditions
    1. UnderCover TERMS OF USE
    2. Changes to the Terms of Use
    3. Accessing Undercoverinfo.com and Account Security
    4. Intellectual Property Rights
    5. Trademarks
    6. Prohibited Uses
    7. User Contributions
    8. Monitoring and Enforcement; Termination
    9. Content Standards
    10. Copyright Infringement
    11. Reliance on Information Posted
    12. Changes to Undercoverinfo.com
    13. Information About You and Your Visits to Undercoverinfo.com
    14. Online Purchases
    15. Linking to Undercoverinfo.com and Social Media Features
    16. Links from Undercoverinfo.com
    17. Warranties
    18. Product and Pricing Information on Undercoverinfo.com
    19. Limitation on Liability
    20. Indemnification
    21. Governing Law and Jurisdiction
    22. Waiver and Severability
    23. Entire Agreement
    24. Your Comments and Concerns

Ultra Flex

Q: How does the Ultra Flex differ from the Flex?

The Ultra Flex has many different features than the Flex. Ultra Flex has a matte black finish, carpeted under panels, universal tailgate operation and an L-Rail install. The cover also comes with LED light strips and a SaddleBag storage bag by Truck Luggage. The Ultra Flex panels are made of aluminum, as opposed to the Flex panels which are made with FRP.

Q: What is the install time on the Ultra Flex?

The Ultra Flex can be installed in about 45 minutes.

Q: Is the Ultra Flex dent resistant?

Yes. The Ultra Flex panels are the thickest panels in the industry. Dent resistant, not dent proof.

Q: Can you open and close the tailgate with the cover in the closed position?

Yes. The Ultra Flex provides universal tailgate operation. The tailgate can be opened and closed with the tonneau in the closed position.

Q: What are the Ultra Flex panels made out of?

Aircraft Grade Aluminum coated with a matte black finish.

Q: Where is the Ultra Flex made?

All UnderCover products are proudly made in the USA.

Q: How easy is it to remove my Ultra Flex cover?

Simply unscrew the two elevator bolts and lift!

Q: Is the Ultra Flex compatible with my bedliner?

Yes. The Ultra Flex will work with BedRug, spray-ins and any under the rail bedliner. Flex is also compatible with many aftermarket bed caps.

Q: How can I get the side seals to lay flat on my new Ultra Flex?

After a day or two direct sunlight will be absorbed and help the seals lay flat.

Q: How do I change the batteries in my B-Light system?

Remove the battery pack/switch panel from the hook and loop attachment. Unscrew the one screw and replace the batteries.


ArmorFlex

Q: Is the ArmorFlex Waterproof?

The ArmorFlex is weather resistant, utilizing rail channels and drain tubes to move water away from the bed. Ultimately, no folding cover is completely waterproof as there are tailgate gaps and other areas that may allow some intrusion.

Q: What is the install time on the ArmorFlex

The ArmorFlex can usually be installed in about 45 minutes.

Q: Can I drive with the cover in the upright position?

Yes. The ArmorFlex utilizes strut mounts to stabilize the cover while driving.

Q: Will the cover work with a 5th wheel hitch?

Yes. There are two available cover positions while pulling a 5th wheel. Upright and ¾ bed access.

Q: How fast can I drive with the cover in the upright position?

We do not assign a speed rating to the ArmorFlex in the upright position, but it is well equipped to handle legal interstate speeds.

Q: What is the warranty on the ArmorFlex?

5 Years on workmanship and materials. 1 year on hardware.

Q: Can I see out the back window with my ArmorFlex fully upright?

No. The cover in the upright position will block view out the back window.

Q: How easily removed is the ArmorFlex cover?

Simply unscrew the two elevator bolts and lift!

Q: How can I get the side seals to lay flat on the ArmorFlex Cover?

After a day or two, direct sunlight will be absorbed and help the seals lay flat.

Q: Do I need to drill into my truck when installing the ArmorFlex?

No. The ArmorFlex utilizes clamps and a no-drill installation.

Q: Does the ArmorFlex work with a standard toolbox?

No. ArmorFlex cannot be installed with a toolbox.

Q: How secure is the ArmorFlex cover?

The ArmorFlex secures your cargo with the help of a tailgate lock. The only access point is the pull cord underneath to open the cover. If your tailgate is locked, your cover is locked.

Q: Where is my ArmorFlex manufactured?

All UnderCover products are proudly made in the USA.

Q: Is the ArmorFlex compatible with my bedliner?

Yes. The ArmorFlex will work with BedRug, spray-ins and any under the rail bed liner. ArmorFlex is also compatible with many aftermarket bed caps.

Flex

Q: Is the Flex waterproof?

The Flex is weather resistant. The Flex utilizes rail channels and drain tubes to move water away from the bed. Ultimately, no folding cover is completely waterproof as there are tailgate gaps and other areas that may allow some intrusion.

Q: What is the install time on the Flex?

The Flex can usually be installed in about 45 minutes

Q: Can I drive with the cover in the upright position?

Yes. The Flex utilizes strut mounts to stabilize the cover while driving.

Q: Will the cover work with a 5th wheel hitch?

Yes. There are two available cover positions while pulling a 5th wheel. Upright and ¾ bed access

Q: How fast can I drive with the cover in the upright position?

We do not assign a speed rating to the Flex in the upright position, but it is well equipped to handle legal interstate speeds.

Q: What is the warranty on the Flex?

3 Years on workmanship and materials. 1 year on hardware.

Q: Can I see out the back window with my Flex fully upright?

No. The cover in the upright position will block view out the back window.

Q: How easy is it to remove my Flex cover?

Simply unscrew the two elevator bolts and lift!

Q: How can I get the side seals to lay flat on my new Flex?

After a day or two, direct sunlight will be absorbed and help the seals lay flat.

Q: Do I need to drill into my truck when installing the Flex?

No. The Flex utilizes clamps and a no-drill installation.

Q: Does my Flex work with a standard toolbox?

No. Flex cannot be installed with a toolbox.

Q: How secure is my Flex cover?

The Flex secures your cargo with the help of a tailgate lock. The only access point is the pull cord underneath to open the cover. If your tailgate is locked, your cover is locked.

Q: Where is the Flex made?

All UnderCover products are proudly made in the USA.

Q: Is the Flex compatible with my bedliner?

Yes. The Flex will work with BedRug, spray-ins and any under the rail bedliner. Flex is also compatible with many aftermarket bed caps.


SE

Q: How do I change the batteries in my light?

The light is charged with lights similar to watch batteries. Simply remove the two screws, unhinge the back plate and replace the batteries.

Q: Can I open the tailgate with the cover closed?

No. The cover wraps over the tailgate for security and weather resistance.

Q: How does the SE differ from the Classic?

The SE has design lines on the top sheet with a fin at the tailgate for a sporty look. The SE also utilizes a single point locking system as opposed to dual locks.

Q: What is the warranty on the SE?

The SE has a 3-year warranty on workmanship and materials. 1-year warranty on hardware.

LUX

Q: What is the paint warranty on the LUX?

The LUX has a lifetime warranty on paint.

Q: Can I get a codeable lock for the LUX?

No. The BOLT lock will not fit in the LUX. The cover should come with keys that lock and unlock your LUX.

Q: Can I open the tailgate with the cover closed?

No. The cover wraps over the tailgate for security and weather resistance.

Q: How do I change the batteries in my light?

The light is charged with lights similar to watch batteries. Simply remove the two screws, unhinge the back plate and replace the batteries.

Elite

Q: Can I use my truck key to lock the Elite?

Yes. The Elite tonneau proudly offers BOLT technology - use your truck key to lock and unlock your tonneau cover.

Q: What is the install time on the Elite?

The Elite can usually be installed in about 45 minutes.

Q: Can I purchase the carpet separately?

No. Due to the complexities of the install we do not offer the carpet separately.

Q: Is the Elite waterproof?

The Elite is weather resistant. The cover is designed to go over the bed caps and a double bulb seal on the underside is designed to keep moisture out of your bed.

Q: Can I paint my Elite cover?

Yes, but for a smooth finish our Elite LX is the premier offering in our paint to match line.

Q: How do I change the batteries in my light?

Simply remove the light from its housing. Remove the plate on the back of the light and replace the five batteries.

Elite LX

Q: What is the paint warranty on the Elite LX?

The Elite LX has a lifetime warranty on paint.

Q: Can I open the tailgate with the cover closed?

No. The cover wraps over the tailgate for security and weather resistance.

Q: Can I use my Truck key?

Yes. The Elite LX tonneau proudly uses BOLT technology which allows you to lock or unlock your tonneau cover with your truck key.

Q: What is the install time on the Elite LX?

Usually around 45 minutes.

Q: Is the Elite LX waterproof?

The Elite LX is weather resistant. The cover is designed to go over the bed caps and a double bulb seal on the underside is designed to help keep moisture out of your bed.

Q: How do I change the batteries in my light?

Simply remove the light from its housing. Remove the plate on the back of the light and replace the five batteries.

RidgeLander

Q: Can I use products from companies other than Rhino Rack?

Yes. The RidgeLander crossbars are compatible with T-Slot accessories from Yakima, Thule and others.

Q: How long will it take to install this cover?

Install time usually takes around one hour.

Q: What is the weight rating for the RidgeLander?

The RidgeLander supports 250 lbs evenly distributed.

Q: How easy is it to remove the RidgeLander?

The RidgeLander removes in minutes. Simply unscrew the spindle from the bracket and lift the cover off.

Q: Can I raise the cover with cargo on top?

UnderCover recommends unloading all cargo before raising the cover. The tailgate can be opened and closed with the cover in the shut position.

Q: Can I open the tailgate with the cover closed?

Yes. The RidgeLander rests on top of the tailgate for easy access to the bed when loaded.

Q: How secure is the RidgeLander?

The RidgeLander has a top side lock that is only accessible by key.

Q: How do I lock the RidgeLander if my truck does not have a tailgate lock?

The RidgeLander locks in place using rotary latches. The cover can be locked, but we recommend a tailgate lock to ensure your cargo is secure.

Q: Is the RidgeLander waterproof?

The RidgeLander is weather resistant. Each cover boasts seals that rest on the bed caps to help keep water out, but there are gaps in the tailgate that may allow some moisture into the bed.

Q: How do I change the batteries in my B-Light system?

Remove the battery pack/switch panel from the hook and loop attachment. Unscrew the screw and replace the batteries.

Privacy Policy

Q: Information We Collect

Personal Information:

We may collect information that personally identifies you, such as your name, address, zip code, telephone number, e-mail address, and other personally identifiable information that you choose to provide to us or include in your undercoverinfo.com profile or account ("Personal Information"). You may be asked to provide us with Personal Information when you register with the Site, when you make a purchase or use any of our Services, or at other times. The decision to provide this information is optional. However, if you choose not to provide the requested information, you may not be able to make purchases or use some or all of the features of the Site or Services. We do not disclose your Personal Information except as provided below.

Payment and Credit Card Information:

To ensure the security of your payment and credit card information, we use a third-party processor for all our transactions. We do not save or otherwise share your payment information. Your payment and credit card information are not considered Personal Information for purposes of this Privacy Policy.

Usage Data and Site Activity:

In addition, we automatically collect information in connection with the actions you take on the Site ("Usage Data"). For example, each time you use the Site we automatically collect the type of Web browser you use, your operating system, your Internet Service Provider, your IP address, the pages you view, and the time and duration of your visits to the Site. This anonymous usage information may be associated with your username and profile, but we do not disclose the associated information to third parties.

Cookies and Web Beacons:

We may use cookies (a small text file placed on your computer to identify your computer and browser). We also may use Web beacons (an electronic file placed on a Web site that monitors usage). We use cookies and Web beacons to improve the experience of the Site and Services, such as pre-populating your username for easier login. We do not use cookies or Web beacons to collect Personal Information. Most Web browsers are initially set up to accept cookies. You can reset your Web browser to refuse all cookies or to indicate when a cookie is being sent. However, certain features of the Site or Services may not work if you delete or disable cookies. Some of our Third-Party Providers and Advertisers (as such terms are defined below), may use their own cookies and Web beacons in connection with the services they perform on our behalf.

Q: How We Use Information and When We May Share and Disclose Information

Generally:

We use Personal Information for internal purposes, such as to provide you with the Site and Services, to improve the Site and Services, to notify you of new products or Services, and to otherwise communicate with you about UnderCover and information relating to your transactions. We will not directly disclose Personal Information to third parties except as explained in this Privacy Policy. We may disclose to third parties certain Usage Data regarding the Site and Services. However, in such cases, your Usage Data is aggregated with the Usage Data of others and does not identify you individually.

Third Party Provide:

From time to time, we may establish business relationships with other businesses who have privacy practices generally consistent with ours ("Third-Party Providers"). For example, we may contract with Third-Party Providers for certain services, such as order fulfillment, shipping, hosting and maintenance, data storage and management, and marketing and promotions. We only provide our Third-Party Providers with the information required to perform these services on our behalf. Each Third-Party Provider is contractually and/or legally required to use reasonable security procedures and practices appropriate for the type of information disclosed in order to protect your Personal Information from unauthorized access, use or disclosure. Third-Party Providers are prohibited from using Personal Information other than as specified by UnderCover.

Advertising:

We may work with third-party advertisers, search providers and ad networks ("Advertisers"). We do not share Personal Information with Advertisers, although we may share your vehicle information (e.g., type and model of vehicle). We may share anonymous Usage Data and other non-Personal Information with Advertisers. Advertisers may collect and use information about your use of the Site or Services as well as other Web sites and services in order to provide advertisements about goods and services that may be of interest to you, but they are only able to push these promotions to you while you are on the Site or using the Services. These companies may place or recognize a unique cookie on your computer or use other technologies such as Web beacons in order to collect such information and push you promotions when they recognize you are on the Site or using the Services. Our Privacy Policy does not cover any use of information that an Advertiser may collect from you. Advertisements may be shown via the Site, the Services, or on third-party web sites. You can visit the https://www.networkadvertising.org, which offers information about internet advertising companies and how to opt-out of their information collection.

Third Party Services and Application:

Through the Site and the Services, you may have the ability to elect to access third-party services and applications, such as Facebook and other social networks. When you do so, you may be able to import information from those other services and applications and share content with those services. Some of those third-party services may also provide us with information from your accounts which may enable us to enhance and personalize your use of the Site and Services (e.g., so that you can follow your Facebook friends’ activity on the Site or Services). Any information you allow us to import from those third-party sites will become Personal Information and, if you elect to use such third-party services or applications through the Site or via the Services, the information you share with such third-party services and applications will be subject to their privacy policies and your privacy settings for such services. You also may be able to control or block such sharing by changing your privacy settings in such services or applications.

Other Transfers:

We may share Personal Information and Usage Data with businesses controlling, controlled by, or under common control with UnderCover.

If UnderCover is merged, acquired, or sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer Personal Information and Usage Data in connection with such transaction. You will have the opportunity to opt out of any such transfer if, in our reasonable judgment, the new entity intends to handle your information in a way that differs materially from this Privacy Policy.

Q: Managing Your Information Preferences

If you provide us your email [or mailing address], we may use that information to send you important messages about our promotions and products. If you do not want to receive these valuable messages, you may unsubscribe from email via a link in the footer of all promotional email messages. Alternatively, you may email UnderCover Customer Service at any time and ask to be removed from our email list. It may take up to 7 days for us to remove your email from our list. Even after that time, we may continue to send you email communications related to your transactions with us (e.g., emails regarding account notifications, purchases, billings, shipments, returns, customer support questions and similar information regarding your use of the Site and Services).

If you want to opt out of having your Personal Information disclosed to Third-Party Providers, Advertisers, or both, please let us know by sending us an email at UnderCover Customer Service or by writing to us at UnderCover Attn: Customer Service – 59 Absolute Dr. Rogersville, MO 65742. Please be sure to include your full name, email address, mailing address, and specifically state that you do not want your Personal Information shared with Third-Party Providers, Advertisers, or both.

Similarly, if you would like to ask questions regarding this Privacy Policy you may do so by sending us an email at UnderCover Customer Service.

Compliance with Laws and Law Enforcement:

UnderCover cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property or rights of UnderCover or of any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law. Please refer to the site’s Terms and Conditions for additional details.

Public Forums and Public Areas - Information You Make Available to Others :

Please be aware that whenever you share information on public forums on the Site, that information may be accessed by others. In addition, please remember that when you share information in any other communications with third parties, that information may be passed along or made public by others. This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications.

By using certain features of the Site or certain Services, your Personal Information may be made available to others. For example, if you post a comment in a public area of the Site, other users may see your user name and other information from your public profile, such as your location. The information you choose to make publicly available may be accessed by users who use the Site or Services and may be accessed by commercial search engines such as Google, Yahoo! and Bing to the extent that such engines are permitted to access the Site.

Q: Security

UnderCover recognizes the importance of safeguarding the confidentiality of your Personal Information. Accordingly, we employ commercially reasonable measures designed to protect your information from unauthorized access, disclosure and use. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Site or Services, we cannot and do not guarantee the security of any information you transmit on or through the Site or Services, and you do so at your own risk.

Q: Children's Privacy

We do not knowingly collect Personal Information from children under the age of 13. If we become aware that we have inadvertently received Personal Information from a child under the age of 13, we will delete such information from our records. In addition, we recommend that minors 13 years of age or older ask their parents for permission before sending any information about themselves to anyone over the Internet.

Q: Processing in the United States

Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. If you are located outside of the United States, please be advised that we process and store information in the United States. The laws in the United States may not be as protective of your privacy as those in your location. By using our Site or Services, you agree that the collection, use, transfer, and disclosure of your Personal Information and communications will be governed by the applicable laws in the United States.

Q: Privacy Policy Changes

From time to time, we may change the Privacy Policy. If we decide to change the Privacy Policy, we will inform you by posting the revised Privacy Policy on the Site. Those changes will go into effect on the revision date shown in the revised Privacy Policy. Your continued use of our Site or Services constitutes your consent to the revised Privacy Policy.


SwingCase

Q: How much weight can the SwingCase hold?

We rate the SwingCase at 75 lbs.

Q: Can I install the SwingCase in a different truck?

No. Each SwingCase is specific to each individual application.

Q: Can I get Driver and Passenger side SwingCases keyed alike?

Yes. Simply call our customer service department at 866.900.8800.

Shipping & Returns

Q: What shipping options are available?

Online orders will be shipped based on the customer’s choice at checkout. We (do not) ship to P.O. boxes. Please contact us if you are interested in an expedited shipping on your order.

Q: Do you ship outside of the USA?

Yes, we do ship outside of the USA. International charges will be incurred for non-continental USA shipping.

Q: Do you ship to Alaska and Hawaii?

Yes, we do ship to Alaska and Hawaii. Additional shipping fees will be incurred for all non-continental USA shipping.

Q: What could cause a shipping delay?

Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company cannot deliver the package we will contact you via phone or email.

During the holiday season shipping delivery may vary.

Q: Is there a cost on returns?

If an item needs to be returned, the shipping fees are the customer's responsibility, and a 20% restocking fee will be assessed. If the item is being returned and replaced with a different UnderCover product, the shipping fees are the customer’s responsibility, but a restocking fee will not be charged.

Amount of refund will be based on the purchase price of your product.

Q: Undercover Return Policy

Please check that your UnderCover product has been received in good condition. If your product has been damaged in shipping, a damage report must be reported within 3 business days of receiving your item. If a damaged item received is reported after 3 days, UnderCover cannot settle any shipping damage dispute.

Please retain all packaging material your UnderCover product was received in, should FedEx have to inspect the item for a claim. FedEx will not settle any claim unless the original packaging can be inspected at the site of where the shipment was received.

If the item you received was drop shipped by UnderCover for one of our distributors and was received damaged, please contact us or the company from whom you bought the product immediately.

If you have received an incorrect item, please contact our customer service department at 800-877-2588 with the information of whom you purchased your product from and we will arrange to have the item picked up and replaced for you.

You may email

If you have attempted to install your UnderCover product, or any UnderCover product has already been installed on your vehicle, UnderCover will not accept any return. All UnderCover items have to be returned unused, in the same packaging in which they were originally received with all labels and packing materials included. UnderCover has a limited warranty on all products which covers manufactures defects in materials or workmanship. Random acts of god are not covered in any capacity under the UnderCover limited warranty period.

In the event you decide you do not want the UnderCover product you have purchased, it has not been installed, and is still in the original packaging, you have the option to return the product at your expense. UnderCover will charge a 20% restocking fee for all such items being returned to stock, unless the item is being replaced by another UnderCover product.

UnderCover will not accept any items back without an approved RMA #. Please have whomever you purchased your item from, obtain an RMA # prior to returning the item. Any item returned without an approved RMA # will not be accepted.


NightHawk

Q: Where can I buy NightHawk Jeep Grilles?

https://www.undercoverinfo.com/locator.html to find a dealer near you or click on the Online Dealer tab to find an e-tailer.

Q: What is the install time on the Light Brow?

Usually around 5 minutes with no drilling required.

Q: How do I register my warranty?

undercoverinfo.com. Click on the warranty tab to register your NightHawl Jeep Grille.

Q: What is the year range of application the Light Brow will fit?

The Light Brow fits Jeep JK from 2007-Current.

Q: Will the Light Brow work with an Bolt Hood Lock?

No. The Light Brow will obstruct access to a Bolt Hood Lock.

Q: I don’t see my paint code on the list. Can I custom paint a Light Brow?

Yes. We offer an unpainted Light Brow for colors we don’t offer.

Nighthawk Jeep Grille

Q: Where can I find the paint code on my Jeep®?

You can find the paint code in the driver’s side door jamb.

Q: What is the year range of Jeep® applications the NightHawk Jeep Grilles will fit?

The Grilles fit all Jeep JK’s from 2007-Current.

Q: What is the warranty on the NightHawk Jeep Grilles?

We offer a lifetime warranty on workmanship, materials and paint.

Q: What is the install time on the NightHawk Jeep Grilles?

Usually around 30 minutes with no drilling required.

Q: Are the Grilles available in every color?

We offer the top colors, but we do offer unpainted Grilles in each style.

Classic

Q: Can I open the tailgate with the cover closed?

No. The cover wraps over the tailgate for security and weather resistance.

Q: What is the warranty on the Classic cover?

The Classic has a 3-year warranty on workmanship and materials. 1-year warranty on hardware.

Q: How long will it take to install the Classic cover?

It takes about 45 minutes to install.

Q: Is the Classic cover waterproof?

The Classic is weather resistant. The design of the cover goes over the bed caps and a double bulb seal on the underside is designed to help keep moisture out of your bed.

Q: How strong is the Classic cover?

The cover is strong and durable enough to handle any snow load. We do not have a load rating but common sense goes a long way when determining what the cover can handle.

Q: Can I drive with the cover open?

It is not recommended to drive with the cover in the open positions or tied down. This puts pressure directly on the front hinges and has been known to break the rivets in the plate.

Q: How do I change the batteries in my light?

The light is charged with lights similar to watch batteries. Simply remove the two screws, unhinge the back plate and replace the batteries.


Terms and Conditions

Q: UnderCover TERMS OF USE

Modified May 25th, 2017

Accepting our Terms of Use:

The terms of use below establish guidelines for your access to and use of undercoverinfo.com, including any content, functionality, and services offered on or through undercoverinfo.com, whether as a guest or a registered user.

Please read the Terms of Use before you start to use undercoverinfo.com. By using Undercoverinfo.com, you accept and agree to be bound to and abide by these Terms of Use and our Privacy Policy. If you do not agree to these Terms of Use or the Privacy Policy, you should not access or use undercoverinfo.com.

Undercoverinfo.com is offered and available to users who are 18 years of age or older. By using undercoverinfo.com, you represent that you are 18 years of age or older, or if you are younger than 18, you are visiting the site under the supervision of a parent or guardian.

Q: Changes to the Terms of Use

We may revise and update these Terms of Use from time to time at our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of undercoverinfo.com afterwards.

Your continued use of undercoverinfo.com following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding once made.

Q: Accessing Undercoverinfo.com and Account Security

We reserve the right to withdraw or amend undercoverinfo.com, and any service or material we provide on undercoverinfo.com, at our sole discretion without notice. We will not be liable if for any reason all if any part of undercoverinfo.com is unavailable at any time or for any period. From time to time, we may limit access to some parts of undercoverinfo.com, or the entire undercoverinfo.com site, to users, including registered users.

To access undercoverinfo.com or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of undercoverinfo.com that all the information you provide on undercoverinfo.com is correct, current, and complete. You agree that all information you provide to register with undercoverinfo.com or otherwise, including but not limited to information provided through the use of any interactive features on undercoverinfo.com, is governed by our Privacy Policy and you consent to all actions we take with respect to your information, consistent with our Privacy Policy.

Any username, password, and any other piece of information that provides access to your account must be treated as confidential. You must not disclose this information to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to undercoverinfo.com or portions of it using your user name, password, or other security information. Any transaction performed under your user name and password is considered your responsibility. You agree to notify us immediately of any unauthorized access to, or use of, your user name or password, or any other such breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any user name, password, or other identifier at our sole discretion for any or no reason, including if, in our opinion, you have violated any aspect of these Terms of Use.

Q: Intellectual Property Rights

Undercoverinfo.com and all its contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof), are owned by UnderCover, its licensors, or other providers and are protected by U.S. and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms of Use allow you to use undercoverinfo.com for your personal, non-commercial use only. You must not reproduce, distribute, alter, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our undercoverinfo.com, except as follows:

  • You may print or download one copy of a reasonable number of pages of undercoverinfo.com for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
  • If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.
  • If we provide social media features with certain content, you may take such actions as are enabled by such features.

You may not:

  • Alter copies of any materials from this site.
  • Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
  • Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.

Q: Trademarks

The UnderCover name, the terms UnderCover, the R logo design and all related names, logos, product and service names, designs, and slogans are trademarks of UnderCover or its affiliates or licensors. You may not use such marks without the prior written permission of UnderCover. All other names, logos, product and service names, designs, and slogans on undercoverinfo.com are the trademarks of their respective owners.

Q: Prohibited Uses

You may use undercoverinfo.com only for lawful purposes and under these Terms of Use. You agree not to use undercoverinfo.com:

  • In any way that violates any federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
  • To send, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter”, “spam”, or any other similar solicitation.
  • To impersonate or attempt to impersonate a UnderCover employee, another user, or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing).
  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of undercoverinfo.com, or which, as determined by us, may harm UnderCover or users of undercoverinfo.com or expose them to liability.

Additionally, you agree not to:

  • Use undercoverinfo.com in any way that could disable, overburden, damage, or impair the site or interfere with anyone else’s use of undercoverinfo.com, including their ability to engage in real time activities through undercoverinfo.com.
  • Use any robot, spider, or other automatic device, process, or means to access undercoverinfo.com for any purpose, including monitoring or copying any of the material on undercoverinfo.com.
  • Use any manual process to track or copy any of the material on undercoverinfo.com or for any other unauthorized purpose without our prior written consent.
  • Use any device, software, or routine that interferes with the proper working of undercoverinfo.com.
  • Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or harmful.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of undercoverinfo.com, the server on which undercoverinfo.com is stored, or any server, computer, or database connected to undercoverinfo.com.
  • Attack undercoverinfo.com via a denial-of-service attack or a distributed denial-of-service (DDOS) attack.
  • Otherwise attempt to interfere with the proper working of undercoverinfo.com.

Q: User Contributions

Undercoverinfo.com may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards, comment sections, and other interactive features (collectively, “Interactive Services”) that allow users to post, submit, publish, display, or transmit to other users or other persons (hereinafter, “post”) content or materials (collectively, “User Contributions”) on or through undercoverinfo.com.

All User Contributions must follow the Content Standards set out in these Terms of Use.

Any User Contribution you post to the site will be considered non-confidential and non-proprietary. By providing any User Contribution on undercoverinfo.com, you grant us, our affiliates, our service providers, and each of their and our respective licensees, successors, or assigns the royalty-free right to use, reproduce, alter, perform, display, distribute, and otherwise disclose to third parties any such material for any purpose/according to your account settings.

You represent and warrant that:

  • You own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns.
  • All your User Contributions will follow these Terms of Use.
  • You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not UnderCover, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness.

    We are not responsible or liable to any third party for the content or accuracy of any User Contributions posted by you or any other user of undercoverinfo.com.

Q: Monitoring and Enforcement; Termination

We have the right to:

  • Remove or refuse to post any User Contributions for any or no reason in our sole discretion.
  • Take any action related to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates the Terms of Use, including the Content Standards, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of undercoverinfo.com or the public, or could create liability for UnderCover.
  • Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
  • Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of undercoverinfo.com.
  • End or suspend your access to all or part of undercoverinfo.com for any violation of these Terms of Use.

We have the right to cooperate with law enforcement authorities or court orders requesting or directing us to disclose the identity or information of anyone posting any materials on or through undercoverinfo.com. You waive and hold harmless UnderCover and its affiliates, licensees, and service providers from any claims resulting from any action taken by any of the foregoing parties during, or take as a consequence of, investigations by either UnderCover or law enforcement.

Q: Content Standards

These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety follow all applicable federal, state, local, and international laws and regulations. Without limit to the foregoing, User Contributions may not:

  • Contain any material that is libelous, defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.
  • Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
  • Infringe upon any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person.
  • Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Use and our Privacy Policy.
  • Be likely to deceive any person.
  • Promote any illegal activity, or advocate, promote, or assist any unlawful act.
  • Cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person.
  • Impersonate any person, or misrepresent your identity or affiliation with any person or organization.
  • Involve commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter, or advertising.
  • Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.

Q: Copyright Infringement

If you believe that any User Contributions violate your copyright, send us a notice of copyright infringement to Contact Us. It is the policy of UnderCover to terminate the user accounts of repeat offenders.

Q: Reliance on Information Posted

Undercoverinfo.com includes content provided by third parties, including materials provided by other users, bloggers, third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials are solely the opinions of the person or entity providing those materials. These materials do not necessarily reflect the opinion of Undercover. We are not responsible or liable to you or any third party for the content or accuracy of any materials provided by any third parties.

Q: Changes to Undercoverinfo.com

We regularly update the content on undercoverinfo.com, but there may be times when content is not fully complete or up-to-date.

Q: Information About You and Your Visits to Undercoverinfo.com

All information we collect on this undercoverinfo.com is subject to our Privacy Policy. By using undercoverinfo.com, you consent to all actions taken by us with your information in compliance with the Privacy Policy.

Q: Online Purchases

All purchases through our site or other transactions for the sale of goods or services through undercoverinfo.com or resulting from visits made by you are governed by our Terms of Sale, which are hereby incorporated into these Terms of Use.

Additional terms and conditions may also apply to specific portions, services or features of undercoverinfo.com. All such terms and conditions are hereby incorporated by this reference into these Terms of Use.

Q: Linking to Undercoverinfo.com and Social Media Features

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You may not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part.

Undercoverinfo.com may provide certain social media features that enable you to:

  • Link from your own or certain third-party websites to certain content on undercoverinfo.com.
  • Send emails or other communications with certain content, or links to certain content, on undercoverinfo.com.
  • Cause limited portions of content on this undercoverinfo.com to be displayed or appear to be displayed on your own or certain third-party websites.

You may use these features solely as they are provided. You may not:

  • Establish a link from any undercoverinfo.com that is not owned by you.
  • Cause undercoverinfo.com or portions of it to be displayed on, or appear to be displayed by, any other site, for example, framing, deep linking, or in-line linking.
  • Link to any part of undercoverinfo.com other than the homepage.
  • Otherwise take any action with respect to the materials on this undercoverinfo.com that is inconsistent with any other provision of these Terms of Use.

You agree to cooperate with us in stopping any unauthorized framing or linking immediately. We reserve the right to withdraw linking permission without notice.

We may disable all or any social media features and any links at any time without notice at our discretion.

Q: Links from Undercoverinfo.com

If undercoverinfo.com contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party links, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

Q: Warranties

Warranty Claims for Products Sold on undercoverinfo.com:

Each product on our site is backed by a manufacturer's warranty. Although the specific terms of warranties vary from product to product, many of these products are warranted for the life of the vehicle. If you want specific warranty information on a product, please contact our Customer Service Department. UnderCover is not responsible for providing warranty or returns, but we will assist with this process with the manufacturer to help you.

Q: Product and Pricing Information on Undercoverinfo.com

If a product on undercoverinfo.com is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for such product. If your credit card has already been charged for the purchase and your order is cancelled, UnderCover will issue a credit to your credit card in the amount of the incorrect price.

Your use of undercoverinfo.com, its content, and any services or items obtained through undercoverinfo.com is at your own risk. They are all provided on an “as is” and “as available” basis, without any warranties expressed or implied. Neither Undercover nor anyone associated with UnderCover makes any warranty or representation about the completeness, security, reliability, quality, accuracy, or availability of undercoverinfo.com. Neither UnderCover nor anyone associated with UnderCover warrants that undercoverinfo.com, its content, or any services or items obtained through undercoverinfo.com will be accurate, reliable, error-free, or uninterrupted. We do not warrant that defects will be corrected, that our site or the server that makes it available are free of viruses or other harmful components, or that undercoverinfo.com or any services or items obtained through undercoverinfo.com will otherwise meet your needs or expectations.

To the full extent of the law, UnderCover hereby disclaims all warranties of kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose.

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or undercoverinfo.com will be free of viruses or other destructive code. You are responsible for having your own anti-virus protection in place and for maintaining a means external to our site for restoring any lost data. To the full extent of the law, we will not be liable for any loss or damage caused by a distributed denial of service (DDOS) attack, viruses, or other material harmful to technology that may infect your computer’s hardware or software or other material you own to your use of undercoverinfo.com or any services or items obtained through undercoverinfo.com or to your downloading of any material posted on it, or any website linked to it.

The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.

Q: Limitation on Liability

In no event will Undercover, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, undercoverinfo.com, any websites linked to it, any content on undercoverinfo.com or such other websites, including any direct, indirect, special, incidental, consequential, or punitive damages or otherwise, even if foreseeable.

The foregoing does not affect any liability that cannot be excluded or limited under applicable law.

Q: Indemnification

You agree to defend, indemnify, and hold harmless UnderCover, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of undercoverinfo.com, including, but not limited to, your User Contributions, any use of undercoverinfo.com’s content, services, and products other than as expressly authorized in these Terms of Use or your use of any information obtained from undercoverinfo.com.

Q: Governing Law and Jurisdiction

All matters relating to undercoverinfo.com and these Terms of Use and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Michigan without giving effect to any choice or conflict of law provision or rule (whether of the State of Michigan or any other jurisdiction).

Any legal suit, action, or proceeding arising out of, or related to, these Terms of Use or undercoverinfo.com shall be executed exclusively in the federal courts of the United States or the state or county courts that govern the State of Michigan. We retain the right to bring any suit, action, or proceeding against you for breach of these Terms of Use in your country of residence or any other relevant country. You waive all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

Q: Waiver and Severability

No waiver by UnderCover of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of UnderCover to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

Q: Entire Agreement

This Terms of Use, our Privacy Policy and Terms of Sale constitute the sole and entire agreement between you and UnderCover regarding undercoverinfo.com and replace all prior and concurrent understandings, agreements, representations, and warranties, both written and oral, regarding undercoverinfo.com.

Q: Your Comments and Concerns

Undercoverinfo.com is operated by Undercover which is located at:

59 Absolute Dr.
Rogersville, MO 65742

All notices of copyright infringement claims should be sent to Contact Us.

All other feedback, comments, requests for technical support, and other communications relating to undercoverinfo.com should be directed to: Contact Us.