UnderCover FAQ

  1. RidgeLander
    1. Can I use products from companies other than Rhino Rack?
    2. How long will it take to install this cover?
    3. What is the weight rating for the RidgeLander?
    4. How easy is it to remove the RidgeLander?
    5. Can I raise the cover with cargo on top?
    6. Can I open the tailgate with the cover closed?
    7. How secure is the RidgeLander?
    8. How do I lock the RidgeLander if my truck does not have a tailgate lock?
    9. Is the RidgeLander waterproof?
    10. How do I change the batteries in my B-Light system?
  2. Privacy Policy
    1. Communications
    2. Brochure Mailing List
    3. Communications to Serve You
    4. Fraud Protection and Compliance with Law
    5. Service Providers
    6. Special Events
    7. Business Transfers
    8. Cookies, IP Addresses, Pixel Tags and Tracking Technology
    9. Use of Aggregate Information
    10. Links
    11. Security
    12. Notification of Policy Changes
    13. Updating Personal Information
    14. Contacting Us
  3. SwingCase
    1. How much weight can the SwingCase hold?
    2. Can I install the SwingCase in a different truck?
    3. Can I get Driver and Passenger side SwingCases keyed alike?
  4. Shipping & Returns
    1. What shipping options are available?
    2. Do you ship outside of the USA?
    3. Do you ship to Alaska and Hawaii?
    4. What could cause a shipping delay?
    5. Is there a cost on returns?
    6. Undercover Return Policy
  5. NightHawk
    1. What is the install time on the Light Brow?
    2. What is the year range of application the Light Brow will fit?
    3. Will the Light Brow work with an Bolt Hood Lock?
    4. I don’t see my paint code on the list. Can I custom paint a Light Brow?
  6. FAQ
  7. Classic
    1. Can I open the tailgate with the cover closed?
    2. What is the warranty on the Classic cover?
    3. How long will it take to install the Classic cover?
    4. Is the Classic cover waterproof?
    5. How strong is the Classic cover?
    6. Can I drive with the cover open?
    7. How do I change the batteries in my light?
  8. Ultra Flex
    1. How does the Ultra Flex differ from the Flex?
    2. What is the install time on the Ultra Flex?
    3. Is the Ultra Flex dent resistant?
    4. Can you open and close the tailgate with the cover in the closed position?
    5. What are the Ultra Flex panels made out of?
    6. Where is the Ultra Flex made?
    7. How easy is it to remove my Ultra Flex cover?
    8. Is the Ultra Flex compatible with my bedliner?
    9. How can I get the side seals to lay flat on my new Ultra Flex?
    10. How do I change the batteries in my B-Light system?
  9. Flex
    1. Is the Flex waterproof?
    2. What is the install time on the Flex?
    3. Can I drive with the cover in the upright position?
    4. Will the cover work with a 5th wheel hitch?
    5. How fast can I drive with the cover in the upright position?
    6. What is the warranty on the Flex?
    7. Can I see out the back window with my Flex fully upright?
    8. How easy is it to remove my Flex cover?
    9. How can I get the side seals to lay flat on my new Flex?
    10. Do I need to drill into my truck when installing the Flex?
    11. Does my Flex work with a standard toolbox?
    12. How secure is my Flex cover?
    13. Where is the Flex made?
    14. Is the Flex compatible with my bedliner?
  10. SE
    1. How do I change the batteries in my light?
    2. Can I open the tailgate with the cover closed?
    3. How does the SE differ from the Classic?
    4. What is the warranty on the SE?
  11. LUX
    1. What is the paint warranty on the LUX?
    2. Can I get a codeable lock for the LUX?
    3. Can I open the tailgate with the cover closed?
    4. How do I change the batteries in my light?
  12. Elite
    1. Can I use my truck key to lock the Elite?
    2. What is the install time on the Elite?
    3. Can I purchase the carpet separately?
    4. Is the Elite waterproof?
    5. Can I paint my Elite cover?
    6. How do I change the batteries in my light?
  13. Elite LX
    1. What is the paint warranty on the Elite LX?
    2. Can I open the tailgate with the cover closed?
    3. Can I use my Truck key?
    4. What is the install time on the Elite LX?
    5. Is the Elite LX waterproof?
    6. How do I change the batteries in my light?

RidgeLander

Q: Can I use products from companies other than Rhino Rack?

Yes. The RidgeLander crossbars are compatible with T-Slot accessories from Yakima, Thule and others.

Q: How long will it take to install this cover?

Install time usually takes around one hour.

Q: What is the weight rating for the RidgeLander?

The RidgeLander supports 250 lbs evenly distributed.

Q: How easy is it to remove the RidgeLander?

The RidgeLander removes in minutes. Simply unscrew the spindle from the bracket and lift the cover off.

Q: Can I raise the cover with cargo on top?

UnderCover recommends unloading all cargo before raising the cover. The tailgate can be opened and closed with the cover in the shut position.

Q: Can I open the tailgate with the cover closed?

Yes. The RidgeLander rests on top of the tailgate for easy access to the bed when loaded.

Q: How secure is the RidgeLander?

The RidgeLander has a top side lock that is only accessible by key.

Q: How do I lock the RidgeLander if my truck does not have a tailgate lock?

The RidgeLander locks in place using rotary latches. The cover can be locked, but we recommend a tailgate lock to ensure your cargo is secure.

Q: Is the RidgeLander waterproof?

The RidgeLander is weather resistant. Each cover boasts seals that rest on the bed caps to help keep water out, but there are gaps in the tailgate that may allow some moisture into the bed.

Q: How do I change the batteries in my B-Light system?

Remove the battery pack/switch panel from the hook and loop attachment. Unscrew the screw and replace the batteries.

Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by UnderCover to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a UnderCover brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from UnderCover, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that UnderCover offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. UnderCover takes great pride in having you as a customer and we will ensure your privacy as a customer. UnderCover does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

www.undercoverinfo.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

UnderCover seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

UnderCover reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at UnderCover, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to info@undercoverinfo.com.

We are confident that your visit to UnderCover is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 1-866-900-8800.


SwingCase

Q: How much weight can the SwingCase hold?

We rate the SwingCase at 75 lbs.

Q: Can I install the SwingCase in a different truck?

No. Each SwingCase is specific to each individual application.

Q: Can I get Driver and Passenger side SwingCases keyed alike?

Yes. Simply call our customer service department at 866.900.8800.

Shipping & Returns

Q: What shipping options are available?

Online orders will be shipped based on the customer’s choice at checkout. We (do not) ship to P.O. boxes. Please contact us if you are interested in an expedited shipping on your order.

Q: Do you ship outside of the USA?

Yes, we do ship outside of the USA. International charges will be incurred for non-continental USA shipping.

Q: Do you ship to Alaska and Hawaii?

Yes, we do ship to Alaska and Hawaii. Additional shipping fees will be incurred for all non-continental USA shipping.

Q: What could cause a shipping delay?

Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company cannot deliver the package we will contact you via phone or email.

During the holiday season shipping delivery may vary.

Q: Is there a cost on returns?

If an item needs to be returned, the shipping fees are the customer's responsibility, and a 20% restocking fee will be assessed. If the item is being returned and replaced with a different UnderCover product, the shipping fees are the customer’s responsibility, but a restocking fee will not be charged.

Amount of refund will be based on the purchase price of your product.

Q: Undercover Return Policy

Please check that your UnderCover product has been received in good condition. If your product has been damaged in shipping, a damage report must be reported within 3 business days of receiving your item. If a damaged item received is reported after 3 days, UnderCover cannot settle any shipping damage dispute.

Please retain all packaging material your UnderCover product was received in, should FedEx have to inspect the item for a claim. FedEx will not settle any claim unless the original packaging can be inspected at the site of where the shipment was received.

If the item you received was drop shipped by UnderCover for one of our distributors and was received damaged, please contact us or the company from whom you bought the product immediately.

If you have received an incorrect item, please contact our customer service department at 800-877-2588 with the information of whom you purchased your product from and we will arrange to have the item picked up and replaced for you.

You may email

If you have attempted to install your UnderCover product, or any UnderCover product has already been installed on your vehicle, UnderCover will not accept any return. All UnderCover items have to be returned unused, in the same packaging in which they were originally received with all labels and packing materials included. UnderCover has a limited warranty on all products which covers manufactures defects in materials or workmanship. Random acts of god are not covered in any capacity under the UnderCover limited warranty period.

In the event you decide you do not want the UnderCover product you have purchased, it has not been installed, and is still in the original packaging, you have the option to return the product at your expense. UnderCover will charge a 20% restocking fee for all such items being returned to stock, unless the item is being replaced by another UnderCover product.

UnderCover will not accept any items back without an approved RMA #. Please have whomever you purchased your item from, obtain an RMA # prior to returning the item. Any item returned without an approved RMA # will not be accepted.


NightHawk

Q: What is the install time on the Light Brow?

Usually around 5 minutes with no drilling required.

Q: What is the year range of application the Light Brow will fit?

The Light Brow fits Jeep JK from 2007-Current.

Q: Will the Light Brow work with an Bolt Hood Lock?

No. The Light Brow will obstruct access to a Bolt Hood Lock.

Q: I don’t see my paint code on the list. Can I custom paint a Light Brow?

Yes. We offer an unpainted Light Brow for colors we don’t offer.

Classic

Q: Can I open the tailgate with the cover closed?

No. The cover wraps over the tailgate for security and weather resistance.

Q: What is the warranty on the Classic cover?

The Classic has a 3-year warranty on workmanship and materials. 1-year warranty on hardware.

Q: How long will it take to install the Classic cover?

It takes about 45 minutes to install.

Q: Is the Classic cover waterproof?

The Classic is weather resistant. The design of the cover goes over the bed caps and a double bulb seal on the underside is designed to help keep moisture out of your bed.

Q: How strong is the Classic cover?

The cover is strong and durable enough to handle any snow load. We do not have a load rating but common sense goes a long way when determining what the cover can handle.

Q: Can I drive with the cover open?

It is not recommended to drive with the cover in the open positions or tied down. This puts pressure directly on the front hinges and has been known to break the rivets in the plate.

Q: How do I change the batteries in my light?

The light is charged with lights similar to watch batteries. Simply remove the two screws, unhinge the back plate and replace the batteries.


Ultra Flex

Q: How does the Ultra Flex differ from the Flex?

The Ultra Flex has many different features than the Flex. Ultra Flex has a matte black finish, carpeted under panels, universal tailgate operation and an L-Rail install. The cover also comes with LED light strips and a SaddleBag storage bag by Truck Luggage. The Ultra Flex panels are made of aluminum, as opposed to the Flex panels which are made with FRP.

Q: What is the install time on the Ultra Flex?

The Ultra Flex can be installed in about 45 minutes.

Q: Is the Ultra Flex dent resistant?

Yes. The Ultra Flex panels are the thickest panels in the industry. Dent resistant, not dent proof.

Q: Can you open and close the tailgate with the cover in the closed position?

Yes. The Ultra Flex provides universal tailgate operation. The tailgate can be opened and closed with the tonneau in the closed position.

Q: What are the Ultra Flex panels made out of?

Aircraft Grade Aluminum coated with a matte black finish.

Q: Where is the Ultra Flex made?

All UnderCover products are proudly made in the USA.

Q: How easy is it to remove my Ultra Flex cover?

Simply unscrew the two elevator bolts and lift!

Q: Is the Ultra Flex compatible with my bedliner?

Yes. The Ultra Flex will work with BedRug, spray-ins and any under the rail bedliner. Flex is also compatible with many aftermarket bed caps.

Q: How can I get the side seals to lay flat on my new Ultra Flex?

After a day or two direct sunlight will be absorbed and help the seals lay flat.

Q: How do I change the batteries in my B-Light system?

Remove the battery pack/switch panel from the hook and loop attachment. Unscrew the one screw and replace the batteries.


Flex

Q: Is the Flex waterproof?

The Flex is weather resistant. The Flex utilizes rail channels and drain tubes to move water away from the bed. Ultimately, no folding cover is completely waterproof as there are tailgate gaps and other areas that may allow some intrusion.

Q: What is the install time on the Flex?

The Flex can usually be installed in about 45 minutes

Q: Can I drive with the cover in the upright position?

Yes. The Flex utilizes strut mounts to stabilize the cover while driving.

Q: Will the cover work with a 5th wheel hitch?

Yes. There are two available cover positions while pulling a 5th wheel. Upright and ¾ bed access

Q: How fast can I drive with the cover in the upright position?

We do not assign a speed rating to the Flex in the upright position, but it is well equipped to handle legal interstate speeds.

Q: What is the warranty on the Flex?

3 Years on workmanship and materials. 1 year on hardware.

Q: Can I see out the back window with my Flex fully upright?

No. The cover in the upright position will block view out the back window.

Q: How easy is it to remove my Flex cover?

Simply unscrew the two elevator bolts and lift!

Q: How can I get the side seals to lay flat on my new Flex?

After a day or two, direct sunlight will be absorbed and help the seals lay flat.

Q: Do I need to drill into my truck when installing the Flex?

No. The Flex utilizes clamps and a no-drill installation.

Q: Does my Flex work with a standard toolbox?

No. Flex cannot be installed with a toolbox.

Q: How secure is my Flex cover?

The Flex secures your cargo with the help of a tailgate lock. The only access point is the pull cord underneath to open the cover. If your tailgate is locked, your cover is locked.

Q: Where is the Flex made?

All UnderCover products are proudly made in the USA.

Q: Is the Flex compatible with my bedliner?

Yes. The Flex will work with BedRug, spray-ins and any under the rail bedliner. Flex is also compatible with many aftermarket bed caps.


SE

Q: How do I change the batteries in my light?

The light is charged with lights similar to watch batteries. Simply remove the two screws, unhinge the back plate and replace the batteries.

Q: Can I open the tailgate with the cover closed?

No. The cover wraps over the tailgate for security and weather resistance.

Q: How does the SE differ from the Classic?

The SE has design lines on the top sheet with a fin at the tailgate for a sporty look. The SE also utilizes a single point locking system as opposed to dual locks.

Q: What is the warranty on the SE?

The SE has a 3-year warranty on workmanship and materials. 1-year warranty on hardware.

LUX

Q: What is the paint warranty on the LUX?

The LUX has a lifetime warranty on paint.

Q: Can I get a codeable lock for the LUX?

No. The BOLT lock will not fit in the LUX. The cover should come with keys that lock and unlock your LUX.

Q: Can I open the tailgate with the cover closed?

No. The cover wraps over the tailgate for security and weather resistance.

Q: How do I change the batteries in my light?

The light is charged with lights similar to watch batteries. Simply remove the two screws, unhinge the back plate and replace the batteries.

Elite

Q: Can I use my truck key to lock the Elite?

Yes. The Elite tonneau proudly offers BOLT technology - use your truck key to lock and unlock your tonneau cover.

Q: What is the install time on the Elite?

The Elite can usually be installed in about 45 minutes.

Q: Can I purchase the carpet separately?

No. Due to the complexities of the install we do not offer the carpet separately.

Q: Is the Elite waterproof?

The Elite is weather resistant. The cover is designed to go over the bed caps and a double bulb seal on the underside is designed to keep moisture out of your bed.

Q: Can I paint my Elite cover?

Yes, but for a smooth finish our Elite LX is the premier offering in our paint to match line.

Q: How do I change the batteries in my light?

Simply remove the light from its housing. Remove the plate on the back of the light and replace the five batteries.

Elite LX

Q: What is the paint warranty on the Elite LX?

The Elite LX has a lifetime warranty on paint.

Q: Can I open the tailgate with the cover closed?

No. The cover wraps over the tailgate for security and weather resistance.

Q: Can I use my Truck key?

Yes. The Elite LX tonneau proudly uses BOLT technology which allows you to lock or unlock your tonneau cover with your truck key.

Q: What is the install time on the Elite LX?

Usually around 45 minutes.

Q: Is the Elite LX waterproof?

The Elite LX is weather resistant. The cover is designed to go over the bed caps and a double bulb seal on the underside is designed to help keep moisture out of your bed.

Q: How do I change the batteries in my light?

Simply remove the light from its housing. Remove the plate on the back of the light and replace the five batteries.