If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by UnderCover to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.
If you have requested a UnderCover brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from UnderCover, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.
If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that UnderCover offers its customers.
Disclosure of Personally Identifiable Information
We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. UnderCover takes great pride in having you as a customer and we will ensure your privacy as a customer. UnderCover does not sell or exchange names or any other information about our customers with third parties.
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.
We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
www.undercoverinfo.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.
UnderCover seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.
Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.
E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.
If you are a registered member at UnderCover, you can change your personal information at any time by updating your information at check-out.
We welcome your comments and questions about privacy. Please send email to firstname.lastname@example.org.
We are confident that your visit to UnderCover is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 1-866-900-8800.
Online orders will be shipped based on the customer’s choice at checkout. We (do not) ship to P.O. boxes. Please contact us if you are interested in an expedited shipping on your order.
Yes, we do ship outside of the USA. International charges will be incurred for non-continental USA shipping.
Yes, we do ship to Alaska and Hawaii. Additional shipping fees will be incurred for all non-continental USA shipping.
Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company cannot deliver the package we will contact you via phone or email.
During the holiday season shipping delivery may vary.
If an item needs to be returned, the shipping fees are the customer's responsibility, and a 20% restocking fee will be assessed. If the item is being returned and replaced with a different UnderCover product, the shipping fees are the customer’s responsibility, but a restocking fee will not be charged.
Amount of refund will be based on the purchase price of your product.
Please check that your UnderCover product has been received in good condition. If your product has been damaged in shipping, a damage report must be reported within 3 business days of receiving your item. If a damaged item received is reported after 3 days, UnderCover cannot settle any shipping damage dispute.
Please retain all packaging material your UnderCover product was received in, should FedEx have to inspect the item for a claim. FedEx will not settle any claim unless the original packaging can be inspected at the site of where the shipment was received.
If the item you received was drop shipped by UnderCover for one of our distributors and was received damaged, please contact us or the company from whom you bought the product immediately.
If you have received an incorrect item, please contact our customer service department at 800-877-2588 with the information of whom you purchased your product from and we will arrange to have the item picked up and replaced for you.
If you have attempted to install your UnderCover product, or any UnderCover product has already been installed on your vehicle, UnderCover will not accept any return. All UnderCover items have to be returned unused, in the same packaging in which they were originally received with all labels and packing materials included. UnderCover has a limited warranty on all products which covers manufactures defects in materials or workmanship. Random acts of god are not covered in any capacity under the UnderCover limited warranty period.
In the event you decide you do not want the UnderCover product you have purchased, it has not been installed, and is still in the original packaging, you have the option to return the product at your expense. UnderCover will charge a 20% restocking fee for all such items being returned to stock, unless the item is being replaced by another UnderCover product.
UnderCover will not accept any items back without an approved RMA #. Please have whomever you purchased your item from, obtain an RMA # prior to returning the item. Any item returned without an approved RMA # will not be accepted.
No. The cover wraps over the tailgate for security and weather resistance.
The Classic has a 3-year warranty on workmanship and materials. 1-year warranty on hardware.
The Classic is weather resistant. The design of the cover goes over the bed caps and a double bulb seal on the underside is designed to help keep moisture out of your bed.
The cover is strong and durable enough to handle any snow load. We do not have a load rating but common sense goes a long way when determining what the cover can handle.
It is not recommended to drive with the cover in the open positions or tied down. This puts pressure directly on the front hinges and has been known to break the rivets in the plate.
The light is charged with lights similar to watch batteries. Simply remove the two screws, unhinge the back plate and replace the batteries.
The Ultra Flex has many different features than the Flex. Ultra Flex has a matte black finish, carpeted under panels, universal tailgate operation and an L-Rail install. The cover also comes with LED light strips and a SaddleBag storage bag by Truck Luggage. The Ultra Flex panels are made of aluminum, as opposed to the Flex panels which are made with FRP.
Yes. The Ultra Flex panels are the thickest panels in the industry. Dent resistant, not dent proof.
Yes. The Ultra Flex provides universal tailgate operation. The tailgate can be opened and closed with the tonneau in the closed position.
Aircraft Grade Aluminum coated with a matte black finish.
Yes. The Ultra Flex will work with BedRug, spray-ins and any under the rail bedliner. Flex is also compatible with many aftermarket bed caps.
After a day or two direct sunlight will be absorbed and help the seals lay flat.
Remove the battery pack/switch panel from the hook and loop attachment. Unscrew the one screw and replace the batteries.
The Flex is weather resistant. The Flex utilizes rail channels and drain tubes to move water away from the bed. Ultimately, no folding cover is completely waterproof as there are tailgate gaps and other areas that may allow some intrusion.
Yes. The Flex utilizes strut mounts to stabilize the cover while driving.
Yes. There are two available cover positions while pulling a 5th wheel. Upright and ¾ bed access
We do not assign a speed rating to the Flex in the upright position, but it is well equipped to handle legal interstate speeds.
No. The cover in the upright position will block view out the back window.
After a day or two, direct sunlight will be absorbed and help the seals lay flat.
No. The Flex utilizes clamps and a no-drill installation.
The Flex secures your cargo with the help of a tailgate lock. The only access point is the pull cord underneath to open the cover. If your tailgate is locked, your cover is locked.
Yes. The Flex will work with BedRug, spray-ins and any under the rail bedliner. Flex is also compatible with many aftermarket bed caps.