Online orders will be shipped based on the customer’s choice at checkout. We (do not) ship to P.O. boxes. Please contact us if you are interested in an expedited shipping on your order.
Yes, we do ship outside of the USA. International charges will be incurred for non-continental USA shipping.
Yes, we do ship to Alaska and Hawaii. Additional shipping fees will be incurred for all non-continental USA shipping.
Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company cannot deliver the package we will contact you via phone or email.
During the holiday season shipping delivery may vary.
If an item needs to be returned, the shipping fees are the customer's responsibility, and a 20% restocking fee will be assessed. If the item is being returned and replaced with a different UnderCover product, the shipping fees are the customer’s responsibility, but a restocking fee will not be charged.
Amount of refund will be based on the purchase price of your product.
Please check that your UnderCover product has been received in good condition. If your product has been damaged in shipping, a damage report must be reported within 3 business days of receiving your item. If a damaged item received is reported after 3 days, UnderCover cannot settle any shipping damage dispute.
Please retain all packaging material your UnderCover product was received in, should FedEx have to inspect the item for a claim. FedEx will not settle any claim unless the original packaging can be inspected at the site of where the shipment was received.
If the item you received was drop shipped by UnderCover for one of our distributors and was received damaged, please contact us or the company from whom you bought the product immediately.
If you have received an incorrect item, please contact our customer service department at 800-877-2588 with the information of whom you purchased your product from and we will arrange to have the item picked up and replaced for you.
If you have attempted to install your UnderCover product, or any UnderCover product has already been installed on your vehicle, UnderCover will not accept any return. All UnderCover items have to be returned unused, in the same packaging in which they were originally received with all labels and packing materials included. UnderCover has a limited warranty on all products which covers manufactures defects in materials or workmanship. Random acts of god are not covered in any capacity under the UnderCover limited warranty period.
In the event you decide you do not want the UnderCover product you have purchased, it has not been installed, and is still in the original packaging, you have the option to return the product at your expense. UnderCover will charge a 20% restocking fee for all such items being returned to stock, unless the item is being replaced by another UnderCover product.
UnderCover will not accept any items back without an approved RMA #. Please have whomever you purchased your item from, obtain an RMA # prior to returning the item. Any item returned without an approved RMA # will not be accepted.